MS Dynamics CRM
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Introduction to Microsoft Dynamics CRM
- Dynamics product Stack
- History of Microsoft Dynamics CRM
- Editions in Microsoft Dynamics CRM
- Deployment types & Licensing Options
- Comparison with other CRM’s in the Market
- XRM Framework
- Out of Box Features (OOB Concepts)
Sales Module
- Lead Management
- Opportunity Management
- Product Management
- Quotes, Orders and Invoices
- Goal Management
Marketing Module
- Marketing Lists
- Campaigns
- Sales Literature
- Quick Campaigns
Service Module
- Services
- Service Calendar
- Case Management
- Knowledge Base
- Contracts
Activity Feeds
Working with Dash Boards
Working with Reports
Process Driven UI
Accessing CRM from Outlook
Introduction to Social Listening
Administration, Settings & Configuration
Administration & Security
- Creating and managing Business Units, Users and Teams
- Privileges, Access Levels and Security Roles
- Positions & Hierarchies
- Creating and managing Security Roles
- Auto Numbering, Languages
- System Settings
- Auditing
Settings & Configuration
- Business Management
- Sites, Sales Territories, Facilities and Resource Groups
- Working with Multi Currency
- System Queues and Custom Queues
- Services and Business Closures
- Fiscal Year Settings
- Subjects
- Connections
- Data Management
- Duplication Detection Settings, Rules and Jobs
- Bulk Record Deletion
- Data Maps and Imports
- Product Catalog
- Understanding the Product Catalog
- Unit Groups
- Adding Products
- Creating Price Lists
- Creating Discount Lists
Workflows & Real Time Workflows
Business Process Flows
Business Rules
Dialogs
Basic and Advanced Customizations in MS Dynamics CRM
MS CRM Entity Model
- Customization Concepts – Entity Types and Attributes
- Filtered Views
- Creating Custom Entities and Attributes
Entity Customization
- Form Customizations
- UI Customization Capabilities
- Form Customization – Working with Tabs, Sections, Fields and Iframes
- Introduction to Application Event Programming
- Using Form and Field Events
- Mobile Forms
Relationships, Views and Advanced Views
- Types of Relationships
- Relationship Behaviors
- Creating Entity Relationships
- Entity Mapping
Views and Advanced Views
- Public, Personal and System Views
- View Customizations – Common Tasks
- Advanced Views Customizations
Form Scripting
- Client side scripting using Java Script
- Working with Iframes
Working with Web Resources
Report Wizard, Exporting Reports
Working with Dash Boards
Extending MS Dynamics CRM
Processes(Workflows & Dialogs)
- Overview of Workflow
- Creating Workflows steps through Workflow Designer
- Overview of Dialogs
- Creating Dialog Pages, Prompt and Response
- Working with Input Parameters in Dialogs
Ribbon Customizations
- Creating & Hiding Ribbon Elements
- Enabling & Disabling Ribbon Elements
Introduction to Solutions
- Managed & Unmanaged Solutions
- Importing & Exporting Solutions
Plugins
- The Event Execution Pipeline
- Developing Plugins
- Plugin Registration Tool
- Deploying Plugins
- Debugging Plugins
- Query By Attribute Class and methods in plugins
- Query By Expression Class and methods in plugins
- Fetch Xml Usage in Plugins.
Custom Workflows
- Developing Custom Workflow Activities
- Deploying Custom Workflow Activities
- Debugging Custom Workflow Activities
Microsoft CRM – Outlook Integration
- Settings
- Email Configuration
- Email Tracking in CRM
Microsoft CRM – SharePoint Integration
- Settings
- List Component
- Server-Side Sync
- Document uploading from CRM to SharePoint
Tools
- Ribbon work Bench tool
- XRM Tool Box
- Role Based Views
- Introduction to ADX Studio
Creating Portals For Dynamics CRM.
WCF In Dynamics CRM
SSRS Reports.
Data Migration and Data Integration in Dynamics CRM(SSIS).
Web API (JavaScript).
Installing On-Premise CRM.